Return & Refund Policy

We want you to love what you ordered from Morrow. Every item comes with a 10 day money back promise.

Return window

You can request a return within 10 days of delivery. Items should be returned in the condition you received them, with all parts and packaging.

How to start a return

Email us at shopatmorrow@gmail.com or send a message through our contact page with your order number and the reason for your return. We'll reply with return instructions, including where to send the item. Please don't send anything back before we reply.

Refunds

Once we receive and inspect your return, we'll let you know it has been approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to show it.

Damaged or faulty items

If an item arrives damaged or faulty, contact us within 7 days of delivery with a photo and we'll send a replacement or a full refund at no cost to you.

Items we can't take back

For hygiene and safety reasons, opened supplements and other consumables can't be returned. Gift cards and items damaged after delivery by misuse aren't eligible.

Cancellations

To change or cancel an order, contact us as soon as possible. If it hasn't been dispatched, we'll do our best to update or cancel it.